Resolved: Uploading Images in Chrome, Firefox or Safari

Friday, May 09, 2014

Hello to our Community!

We've recently seen a site upgrade on which addressed a bug which would repeatedly prompt a user to install JAVA when an attempt was made to upload an image in any browser other than Internet Explorer.

Our community utilizes JavaScript for many features.  Since our upgrade yesterday morning, if you encounter a place-holder on the screen when you try to upload a picture, it is possible that you either do not have JAVA installed or the version on your computer is out of date (the minimum requirement to use the image upload tool on Safari, Chrome or Firefox is Java 7 Update 51). Please follow the instructions on your screen to install the latest version and try again.

For those on PC who rely on their current version of JAVA to run other programs, please use Internet Explorer to upload images to our Community.

Thank you to all affected users for their patience.


Weight Watchers Customer Care Team

Categories: General


Comments (see all 3 comments)


5/14/2014 5:16 PM
Many people use ipads that dont support java.

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What's New at

Thursday, December 05, 2013

Hello to All Our Users,

We've updated some features in the night and wish to share the highlights with you...

Getting Started with a new subscription?

Setting up your details has gotten easier with a new, non-Flash format.  Those who sign up via a mobile device can set up their accounts without having to visit the main website in a Mac or PC, making for a seamless experience wherever you are!

Track from Search Results

Food results in the site-wide search may be added directly to your PointsPlus® Tracker.


Previously we had hidden tracking Activity during the ActiveLink assessment period. We listened to your feedback, and now during those first seven days you will see the daily results of your efforts!

Weight Watchers Simple Start App

Weight Watchers® Simple Start app for iOS and (very soon) Android is a FREE standalone app which requires a subscription account.  

Simple Start offers subscribers an opportunity to get acquainted with Power Foods. Plan meals and snacks from nutritious selections while incorporating little indulgences. A meal builder and incentive badges serve to keep making healthy choices an exciting experience. At the end of two weeks you decide whether to continue via the Simply Filling technique or switch to Tracking.

Note this app saves data locally on your device and does not send information to your PointsPlus Tracker. Anyone who wishes to start again and make use of Simple Start's resources can just delete then re-install the app.

Community Enhancements!

Back by popular demand: All types of Challenges now have walls and discussions!

On the main Community page our subscribers have two exclusive areas: "Answer Central" and "News Feed"

"News Feed" view toggles between your social updates and "Everything"

"Everything" records the following public social network events from our users:

- creating a blog post
- creating a group
- creating a challenge

Please note that these are subject to our Community Ground Rules.

As often the case following a website upgrade, you may experience strange page loads and layouts. Be sure to clear your browser's cache and try again.

Thank you and enjoy!

Weight Watchers Customer Care

Categories: My weight loss


Comments (see all 3 comments)


12/6/2013 9:25 AM
I posted comments on the GOAD message board. It was suggested that I put them here instead. I tried copying and pasting the comments and found that there's not enough room to post the comments. My biggest comment is that someone should do some proofreading. The info on the Simple Start intro page says, ""Simple Start Webcasts: For the month of June we're answering all of your questions." JUNE? Really? Last time I checked this was December!

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Website Maintenance Tonight

Wednesday, December 04, 2013

Hello to our users will be down a few hours somewhere between 1-6am EST tonight for maintenance.

We apologize for any inconvenience this may cause.

Once the site is back up, please clear your browser's cache of Temporary Internet Files.

Thank you,

Weight Watchers Customer Care

Categories: Work


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Watermark in Plan Manager

Tuesday, September 24, 2013

Hello to our Subscribers,

Our technical team is aware of the appearance of a watermark on a couple of screens in Plan Manager, and are looking into having them removed ASAP.

While this does not interfere with the functionality of the PointsPlus® or Weight Trackers, we know these images can be distracting. Thank you all for your understanding and patience at this time. Customer Service

Categories: General


Comments (see all 5 comments)

LAORMAN (Leslie)

10/6/2013 6:20 PM
I am having same issue. Also, when I go on the mobile app, it shows me points of things I have tracked on my computer, but the names of the items don't show up. It is frustrating. The app and the web site should be compatible.

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Resolved: Uploading Images!

Tuesday, February 19, 2013

Hello to our Community Users,

We're pleased to share that you can now upload images in our Community and (for subscribers) the Recipe Builder!

Thank you for being so patient while our team worked on getting this fixed.

- Customer Service

Categories: General


Comments (see all 2 comments)


2/24/2013 3:49 PM
I am having the same trouble. Please fix this!

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Issues with Uploading Images

Wednesday, February 13, 2013

Hello to our Community!

As most of you may be aware, there are issues with uploading images for profiles, blogs and photo albums. Our techs are aware of this and working on a fix.

We apologize for any inconvenience this may cause our users.

Thank you for bearing with us at this time. Customer Service

Categories: General


Comments (see all 2 comments)

JMORA4 (Jennifer)

2/19/2013 3:36 PM
i have a problem just writing in my blog it tells me to post again in a few minutes then again it does not work

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Weight Watchers Mobile Apps Temporarily Disabled

Tuesday, January 08, 2013

To All Our Weight Watchers® Mobile App Users,

Due to an incredible response to our latest release and all its great new features our iOS servers have become overloaded. As a result we've had to temporarily disable logins for Weight Watchers Mobile App for Android smartphone, iPad, iPhone and iPod Touch. We apologize for any inconvenience this may cause at this time.

Those who have an active wireless Internet connection can still track online! Please point your mobile browsers in the direction of our recently revamped mobile website at . There you can track your food, activity and weight, set your healthy checks, as well as check out articles, recipes, Weight Watchers Meeting locations and more!

For those who do not have Internet Access but do have a camera, you can take photos of your meals to track later with our Snap n Track feature once access has been restored.

Again our apologies at this time regarding our Weight Watchers Mobile app.

- Customer Service

Categories: General


Comments (see all 56 comments)


2/5/2013 8:19 PM
Watch out WW!

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An Update Regarding our PointsPlus Tracker

Tuesday, July 31, 2012

Hello to our subscribers!

We wanted to post about tracking issues many of you may have encountered these past couple of days.

Databases commonly have a set limit to ensure efficiency in retrieving information. When the Plan Manager was first built, a set figure was entered which at the time was thought to be very high. We surpassed it and then some while bringing exponentially more foods to you over these past several weeks.

The result is that any attempt to add more foods by our subscriber’s results in errors.

This includes saving Favorites in the Weight Watchers® Barcode Scanner app for Android and iOS users, as for now those become user-added foods when introduced to any PointsPlus® Tracker.

We are pleased to confirm that the first part of this fix has been made as of this morning. Anything from that time forward created by you or added by our Barcode Scanner app will be fine.

There remains the balance of this fix, which involve activities performed from Sunday through this morning. User-added foods entered retroactively on those days or applying any user-added foods created during that time will close Plan Manager or crash Weight Watchers Mobile apps. Our engineers are working diligently to prepare this fix in the hopes of applying it very soon. We’ll keep you updated. Customer Service

Categories: General


Comments (see all 37 comments)


12/19/2012 9:42 PM
I'm really disappointed that the database for android and iOS systems have different information in them. It's not fixed yet.

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Food Database Upgrade!

Friday, July 13, 2012

We recently blogged about plans to upgrade our food database for subscribers. After many tests and new products added to our listings. we now have thousands more branded foods for you to look up for shopping or dining out! We know you'll be pleased to see more of your favorite foods in those PointsPlus® Tracker searches rather than having to add them yourselves.

We are now in the process of replacing old entries with new ones, which some of you may have noticed. This will occur into the weekend.

The side effects to this transition may be easily remedied:

1. Because of this change, any obsolete food entries which were set as Favorites have dropped off your Favorites list. Please re-search and re-add them.

2. For Recipe Builder recipes and saved Meals, these ingredients will still appear in the recipe but greyed out. The recipes should still work, but you may wish to edit them and replace the obsolete ingredients with their new ones.

3. Great news for Mobile users of our Weight Watchers® Barcode Scanner app!  Sometime in the near future, foods you save as Favorites in the app will no longer count as user-added food items and work just like your PointsPlus Tracker Favorites!  

We thank you for your patience and hope you find these changes make up for these inconveniences and enjoy the vast variety of brands we now offer our subscribers!

- Customer Service Team

Categories: Food


Comments (see all 45 comments)


12/19/2012 12:37 AM
i join weight watches beacuse of the data base on looking up food where is it located

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Welcome to Our Latest Upgrade!

Thursday, May 31, 2012

We're still installing our new site, so please pardon our appearance. Images are being gradually restored. Click Reload or (for Internet Explorer users) Refresh if the layout of a page looks strange and allow your browser to purge its stored data.

The New Challenges Have Arrived!

We've re-launched our Challenges with many new options, including a teams versus individuals mode.  For subscribers we offer challenges which automatically pull results in from Plan Manager (for example, a challenge to track food or activity daily).  We now also allow a Challenge owner to choose whether to participate with everybody else or just moderate (for example: to referee a team Challenge).

Subscribers' Site Features

We've fine tuned our blue navigational buttons so that you can move your mouse over them to other areas of the screen without their snapping open. They will now open if you hover over a button a little longer.

Subscribers will see a small orange icon on the homepage dashboard to remind them to track or enter their latest weight.

More Branded Foods in the PointsPlus® Tracker

Starting next week, we will add new foods to our PointsPlus Tracker database.  This will be done little by little over a three week period.  If you have any user-added branded foods either because we did not have then in search results or they were added while using our Weight Watchers® Barcode Scanner app, you may see these become part of our listing to replace as Favorites.

Weight Watchers® Mobile for Android Users

An update is now available on Google Play for download. This will accommodate the new database foods mentioned in the previous paragraph.  Important: Once you launch the updated app, your Favorites and Recently Added foods could be missing. Simply log out and back in to restore them.

Be sure to visit the What's New Blog for additional information.

As always when we update our website, it is recommended that you thoroughly clear your cache and cookies to ensure quality browser performance.

Categories: Fun


Comments (see all 12 comments)


7/31/2012 10:28 PM
I have submitted a couple of emails on this but haven't gotten a response yet. I am participating in one of the Challenges, the "swim-a-thon" and I am getting credit for 370 minutes of swimming when I have only swim 120 minutes. I hope someone has noticed this!!!

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