ActiveLink - no way to know our individual baselines

Written by lisainchicago (lisa) on 7/26/2012 5:29 PM | COMMENTS (14)

Well, I'm still amazingly frustrated with this new tool designed to help us with our activity. New here? Please check my previous blog posts. Boiled down - my initial ActiveLink assessment results showed I earned 20 ActivityPoints while according to my calculations (and I err on the low end) of what Weight Watchers website and pocket guide says I earned are 104 Activity Points. No, I didn't type that wrong. I walk/jog around 5 miles three times per week, do kettlebell workouts (they're intense) three times per week, walk a bit with the dog and go dancing many nights.

In working these last few days since the assessment to try to up what ActiveLink says I earn, I just find myself more and more wanting to throw this thing across the room. I'm exhausted with what I do already and I need to increase what I do? Really? So I've been trying and I'm incredibly sore, overtired - dreaming I'm exercising - and still not reaching whatever my baseline is supposed to be.

Basically, in order to earn Activity Points you have to reach your baseline first. Logical question is well, what's my baseline? Problem with that question is that no one seems to have an answer. Not ever the people at Phillips who make the ActiveLink (I chatted with a rep online just a bit ago) who gave this response, "Sorry, I have checked the information and found that there is no such option to find the activity required to meet the baseline."

Well, that's not right! It would be like joining Weight Watchers and having no one tell us how to figure out how many PointsPlus we were supposed to eat each day. How can I attempt to reach my baseline if I've no way of knowing what it is? Like I can constantly plug the ActiveLink in and check? And, the baseline will change as I get closer to goal. So will that mean I have to do more? Oh, the horror of that! Just the thought scares the heck out of me.

Please, someone at Weight Watchers, I hope you're reading this. We have a right to know what the formula for figuring out our baseline is - or a calculator on the site somewhere where we plug in our age, height, weight and gender to know what we have to accomplish to reach that baseline. To think I walked 5 miles, went grocery shopping and errand running and am taking a short break from work to type this and in between normal daily activity I'm not at 50% and it's 4:30 in the afternoon? Something's not right. Please tell me something's not right. Am I even close to reaching my baseline? It's unfair to have no clue what I need to reach before I can earn a single ActivityPoint.

Categories: Fitness

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  • Post Image atkins1647 (cheryl)

    1/17/2014 11:04 AM
    Lisa, I have similar concerns with the calculations after using it for a year. My activelink is named "Wilson" after the soccer ball in Castaway - my constant companion - which is about to have a similar burial at sea . I walk 5 to 6 miles PER DAY and do not reach 100% target of 5 APs . I was thinking of getting a different wearable device to compare to Wilson and prove he is a big fat liar!

  • Post Image mar102555 (margaret)

    4/8/2013 11:54 AM
    Wow, so sorry to hear of your frustration - although the active link lights up, you have to plug it into the computer to get your continued assessment. I loved the active link and lost every week that I had it. Unfortunately, mine fell off and I think there is a defect with the clip so I won't purchase another one without the guarantee which Phillips and Weight Watchers will not give.

  • Post Image tillyab13 (anne)

    2/11/2013 4:50 PM
    I am totally lost with the activelink I am very upset that I cannot return it ! There is no way I am paying five dollars a month for this.

  • Post Image lisainchicago (lisa)

    8/13/2012 1:45 PM
    Norma, I'm noticing patterns to this. I notice just a kettlebell workout (which is intense for me) earns me nothing if that's really the only activity I do all day. However, it gets me a bit closer to my baseline to then be able to earn APs. I still haven't figured this all out, but if my weigh-in tomorrow goes well, I'll have a lot to say about it in a new blog post regarding my overall opinions. I'm reserving them until after weigh-in! lol :)

  • Post Image lovemycooking (norma)

    8/9/2012 2:54 AM
    Sorry for delay... had to attend a function. Anyways, comparing my one day of intense gym workout (60 minutes) along with my usual daily activities such as housework, gardening, cooking, grocery shopping and only earning 3 AP's on AL vs. my next day of housecleaning for 2hours, along with the above mentioned, I earn 5-6 Ap's. Thinking something is wrong.

  • Post Image lovemycooking (norma)

    8/8/2012 8:52 PM
    I am going to say that after 2 weeks on AL, that I am having doubts about it. I was evaluated after assessment that I should earn 2-4 AP's. I have noticed that after I do a strenuous exercise with my Personal Trainer at the Gym that I earn 0 Ap's. Then as my day continues, I may be fortunate to earn 2 to 3 Ap's for the day total.. Interestingly enough, the days that I earn the highest Ap's are those where I stay home and do housework. Accurate?

  • Post Image lisainchicago (lisa)

    8/3/2012 4:41 PM
    Kimberly, I'm so sorry to hear that, how frustrating! I hope you can get it all sorted out quickly! :)

  • Post Image kimberlydisney (kimberly)

    7/31/2012 9:09 PM
    I excitedly came to my computer after my assement period. My Activelink lights up but my computer says its not connected. I've spent hours trying to get this fixed reading through the FAQ, help, etc. I sent an email to Phillips. They're checking some things & should call me back in 2 days. I went into this so full of hope & now I'm just full of frustration. At this point, I don't want an exchange, I'm not convinced that this tool will work. I want my money back.

  • Post Image lisainchicago (lisa)

    7/31/2012 5:02 PM
    Stacey, frustrating, huh? That seems to be the norm. Apparently, when calculating Activity Points, it's assumed we've already reached that baseline. I think this is more upsetting for those of us who work out a lot and get quite a lot of "normal" activity. Who knew? Right now, I'm only continuing to use it so I don't eat the points I thought I was earning.

  • Post Image lisainchicago (lisa)

    7/31/2012 5:00 PM
    customerservice - I'm glad to see someone at WW reads these blogs. Sadly, I've already read the FAQ, searched through the Knowledge Base and contacted live chat support on the site. None answered my question. I think we should be able to somehow know what our individual baseline is. Apparently, according to everything I searched and chat support there, this piece of information is unavailable. To me, it's like joining WW and not being given a daily pointsplus target.

  • Post Image customerservice

    7/31/2012 3:41 PM
    Hello Lisa! Your blog post was brought to our attention. We think you'll find some answers here on the ActiveLink help site: It's fairly thorough, with an FAQ, searchable Knowledge Base, and live chat support for subscribers. Thanks! - Customer Service

  • Post Image staced128 (stacey)

    7/27/2012 10:40 AM
    LIsa - I just finished my 8 day assessment and I had 0 activity points - my co-worker and I laughed about it because I work out with a trainer, take pilates classes, ride a stationary bike and jog on a treadmill - all in all I work out 4 days a week. If things don't get better after 1 week of not being on the assessment I will fight to return the Activelink.

  • Post Image lisainchicago (lisa)

    7/26/2012 11:41 PM
    Hi, I see the area you are talking about, but mine does not show what my baseline is. It shows the zone I'm currently in (2-4 points) and says to stay there and slowly increase, but not what the baseline to meet is before I can either stay in that zone or increase. Thank you for your input. I hope it's working well for you.

  • Post Image meadowlark53 (vicki)

    7/26/2012 7:45 PM
    I just finished Day 4 with the Active Link. I will try to answer your questions based upon what I have discovered. First, at the end of your initial assessment, there should have been a screen that showed what your baseline was. To find that click on the tab that says Active Link Challenge. As you scroll down you will see where you scored during your assessment and what your baseline is that you need to meet before earning Activity Points. The graph there should explain things for you.


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