Reduce & Release: One Woman's Goal to Shrink

4/8/2013 11:54 AM
Wow, so sorry to hear of your frustration - although the active link lights up, you have to plug it into the computer to get your continued assessment. I loved the active link and lost every week that I had it. Unfortunately, mine fell off and I think there is a defect with the clip so I won't purchase another one without the guarantee which Phillips and Weight Watchers will not give.

2/11/2013 4:50 PM
I am totally lost with the activelink I am very upset that I cannot return it ! There is no way I am paying five dollars a month for this.

8/13/2012 1:45 PM
Norma, I'm noticing patterns to this. I notice just a kettlebell workout (which is intense for me) earns me nothing if that's really the only activity I do all day. However, it gets me a bit closer to my baseline to then be able to earn APs. I still haven't figured this all out, but if my weigh-in tomorrow goes well, I'll have a lot to say about it in a new blog post regarding my overall opinions. I'm reserving them until after weigh-in! lol :)

8/9/2012 2:54 AM
Sorry for delay... had to attend a function. Anyways, comparing my one day of intense gym workout (60 minutes) along with my usual daily activities such as housework, gardening, cooking, grocery shopping and only earning 3 AP's on AL vs. my next day of housecleaning for 2hours, along with the above mentioned, I earn 5-6 Ap's. Thinking something is wrong.

8/8/2012 8:52 PM
I am going to say that after 2 weeks on AL, that I am having doubts about it. I was evaluated after assessment that I should earn 2-4 AP's. I have noticed that after I do a strenuous exercise with my Personal Trainer at the Gym that I earn 0 Ap's. Then as my day continues, I may be fortunate to earn 2 to 3 Ap's for the day total.. Interestingly enough, the days that I earn the highest Ap's are those where I stay home and do housework. Accurate?

8/3/2012 4:41 PM
Kimberly, I'm so sorry to hear that, how frustrating! I hope you can get it all sorted out quickly! :)

7/31/2012 9:09 PM
I excitedly came to my computer after my assement period. My Activelink lights up but my computer says its not connected. I've spent hours trying to get this fixed reading through the FAQ, help, etc. I sent an email to Phillips. They're checking some things & should call me back in 2 days. I went into this so full of hope & now I'm just full of frustration. At this point, I don't want an exchange, I'm not convinced that this tool will work. I want my money back.

7/31/2012 5:02 PM
Stacey, frustrating, huh? That seems to be the norm. Apparently, when calculating Activity Points, it's assumed we've already reached that baseline. I think this is more upsetting for those of us who work out a lot and get quite a lot of "normal" activity. Who knew? Right now, I'm only continuing to use it so I don't eat the points I thought I was earning.

7/31/2012 5:00 PM
customerservice - I'm glad to see someone at WW reads these blogs. Sadly, I've already read the FAQ, searched through the Knowledge Base and contacted live chat support on the getactive.com site. None answered my question. I think we should be able to somehow know what our individual baseline is. Apparently, according to everything I searched and chat support there, this piece of information is unavailable. To me, it's like joining WW and not being given a daily pointsplus target.

7/31/2012 3:41 PM
Hello Lisa! Your blog post was brought to our attention. We think you'll find some answers here on the ActiveLink help site: https://www.getactivelink.com/help It's fairly thorough, with an FAQ, searchable Knowledge Base, and live chat support for subscribers. Thanks! - WeightWatchers.com Customer Service

7/27/2012 10:40 AM
LIsa - I just finished my 8 day assessment and I had 0 activity points - my co-worker and I laughed about it because I work out with a trainer, take pilates classes, ride a stationary bike and jog on a treadmill - all in all I work out 4 days a week. If things don't get better after 1 week of not being on the assessment I will fight to return the Activelink.

7/26/2012 11:41 PM
Hi, I see the area you are talking about, but mine does not show what my baseline is. It shows the zone I'm currently in (2-4 points) and says to stay there and slowly increase, but not what the baseline to meet is before I can either stay in that zone or increase. Thank you for your input. I hope it's working well for you.

7/26/2012 7:45 PM
I just finished Day 4 with the Active Link. I will try to answer your questions based upon what I have discovered. First, at the end of your initial assessment, there should have been a screen that showed what your baseline was. To find that click on the tab that says Active Link Challenge. As you scroll down you will see where you scored during your assessment and what your baseline is that you need to meet before earning Activity Points. The graph there should explain things for you.